If you've never dealt with water damage before, the process can feel overwhelming. Here's exactly what a professional restoration looks like, step by step.
It starts with a call. A responder gathers details and dispatches a crew — for active emergencies, on-site in 60 minutes or less.
The crew identifies the water source, the category of water (clean, gray or black), and how far it has spread using moisture meters and sometimes thermal imaging. This builds the scope for your insurance.
Standing water is removed quickly with truck-mounted or portable extractors — the single most important step for limiting damage.
Air movers and commercial dehumidifiers dry the structure, including what looks dry but isn't. This typically takes 3–5 days with daily monitoring.
Affected surfaces and salvageable contents are cleaned and treated with antimicrobials to prevent mold.
Finally, damaged materials — drywall, flooring, trim — are repaired or replaced to return the property to pre-loss condition.
Extraction is same-day; drying usually 3–5 days; repairs are scheduled after the area is verified dry. Total time depends on severity.
Often yes, depending on the affected area and water category. Your crew will advise based on safety.
Skip the guesswork — call our 24/7 line and a certified crew will be on the way.
Call (267) 668-0013